Privacy Policy

Effective Date: July 12, 2025

This Privacy Policy describes how Crescent Parfums ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from www.crescentparfums.com (the “Site”), or otherwise engage with any of our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to any user of our Services, including customers, visitors, or any individual whose personal data is collected or processed by Crescent Parfums.

Please read this Privacy Policy carefully. By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree with this Privacy Policy, please refrain from using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or for other operational, legal, or regulatory reasons. When we do, we will post the updated version on our Site and revise the “Last updated” date at the top of this page. We encourage you to review this policy regularly to stay informed.

How We Collect and Use Your Personal Information

To deliver our Services effectively, we collect personal information about you from a range of sources, including directly from you, automatically through your interaction with our Site, and from third parties. The nature and extent of personal information collected depends on your interaction with Crescent Parfums.

We may use your personal information for purposes such as:

Fulfilling your orders and delivering products
Communicating with you
Processing payments
Enhancing and customizing your shopping experience
Complying with legal obligations
Preventing fraud or misuse of our Services
Marketing and promotional efforts

Types of Personal Information We Collect

Information You Provide Directly

This may include:

Contact Details: name, shipping address, billing address, phone number, email
Order Information: product details, order history, payment status
Account Information: username, password, security questions
Customer Service Interactions: information you voluntarily submit via contact forms, emails, or messages
Preferences and Interests: wishlist items, product reviews

Information Collected Automatically (Cookies and Usage Data)

We automatically collect data related to your interactions with our Services through cookies and similar technologies. This may include:

IP address
Browser type
Device type
Time zone
Access times
Pages visited
Clickstream data
Referring website addresses

You may disable cookies via your browser settings; however, doing so may limit functionality of certain features.

Information from Third Parties

We may also collect personal information from:

Payment processors
Analytics providers
Marketing partners
Shipping providers
Social media platforms
E-commerce platforms (e.g., Shopify)

How We Use Your Personal Information

We use the collected data for the following purposes:

1. Providing the Services

Fulfilling your orders
Managing your account
Communicating order updates and confirmations
Facilitating returns and exchanges

2. Marketing and Promotions

Sending marketing emails or SMS (you may opt out)
Showing relevant ads on our Site and third-party platforms
Creating promotional campaigns

3. Fraud Prevention and Security

Monitoring for suspicious or fraudulent activity
Enforcing our terms and policies
Securing our Site and Services

4. Customer Support

Responding to your inquiries
Resolving disputes
Improving customer satisfaction

Cookies and Tracking Technologies

We use cookies and similar tracking tools to analyze traffic, remember user preferences, and enhance the browsing experience. Some cookies are essential for the website to function. Others are used for analytics and advertising purposes.

You can manage cookie settings in your browser. For more information on Shopify-related cookies, visit: Shopify Cookie Policy.

Disclosure of Your Information

We may share your personal information with:

Vendors and service providers: such as shipping carriers, IT support, and email providers
Payment processors: for processing transactions
Business partners and affiliates
Legal authorities: when required by law or for the enforcement of legal rights
In business transfers: such as mergers, acquisitions, or asset sales

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you submit product reviews or other public content, it may be visible to others. We are not responsible for the use or misuse of information you voluntarily disclose in public areas of our Site or on social platforms.

Third-Party Sites and Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined under applicable law) the personal information of individuals under 16 years of age.

Data Security and Retention

We implement appropriate security measures to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data (subject to exceptions)
Portability: Receive your personal data in a structured, commonly used format
Restriction: Request limits on how we process your data
Objection: Object to certain uses of your data (such as marketing)
Withdraw consent: Where applicable
Appeal: If your request is denied

To exercise these rights, contact us using the information below. We may request verification of your identity before processing requests. You may also designate an authorized agent to act on your behalf.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about our handling of your personal information, please contact us. If you are not satisfied with our response, you may have the right to contact a data protection authority in your jurisdiction.

International Data Transfers

Your information may be transferred to and processed in countries outside your own, including the United States. If you are in the European Economic Area or the UK, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or similar legal mechanisms.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

Crescent Parfums
859 The Queensway
Etobicoke, ON M8Z 1N8
Canada
📧 info@crescentparfums.com